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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Irwin Feigenbaum

March 21, 2025

5  out of  5
rating by Irwin Feigenbaum
"I have had a relationship with this agent and his firm for over 21 years and found them efficient, effective and protective of me all this time."
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Tracy Dworsky

February 10, 2025

5  out of  5
rating by Tracy Dworsky
"I have been a client of Steve Smith State Farm Insurance Agency for about 30 years. They have always been extremely friendly and professional while helping me insure my home and cars for that entire length of time. How many businesses can claim great service every year for 30 years??!!! All of the people at Steve Smith State Farm Insurance Agent are the best and you couldn't ask for a better team of people to handle your property insurance needs."
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Leesa Mayer

February 3, 2025

5  out of  5
rating by Leesa Mayer
"I have had the pleasure of working with Steve Smith's State Farm office for all my insurance needs for over 12 years . Most recently, I have been working with Malati Baker & can't say enough about her fantastic service ! She has efficiently helped me navigate my needs always with kindness & patience. She's the best !"
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Jan Paniza

January 22, 2025

5  out of  5
rating by Jan Paniza
"Malati is AMAZING! She is prompt to answer questions and quick with follow-ups. 10/10 for service and efficiency!"
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Greg Howard

January 20, 2025

5  out of  5
rating by Greg Howard
"Absolutely outstanding support for our home that burned down by Steve Smith and account manager Terry K"
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Carolou McCrite

January 17, 2025

5  out of  5
rating by Carolou McCrite
"I am an extremely satisfied client of Steve Smith and State Farm since 1984. They always go above and beyond and provide some of the best customer care I have ever encountered. Over the years Steve has become someone I consider a friend of our family and we truly appreciate him. Tess (his personal assistant) is always there to put a smile on my face and most importantly helps to seemlessly rectify any issues that may arise. We have many policies (seven and counting!) that this customer care is vital to keeping everything up to date especially in this day and time. Thank everyone again. Carolou"
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mariane russo

January 11, 2025

5  out of  5
rating by mariane russo
"I'm so happy with my agent Terry at State Farm Insurance. She knows the true meaning of great customer service. I left her a message today I had a concern about my policy and she returned my call within the hour. Now that is fantastic service!!!!!!! Thank you Terry for always providing EXCELLENT SUPPORT AND GOING THE EXTRA MILE."
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Nick Darabi

January 10, 2025

5  out of  5
rating by Nick Darabi
"This office has been WONDERFUL to work with the last 15+ yrs. Their staff is experienced, knowledgeable, prompt and friendly. My entire family is insured by this office. I have our house, investment property, cars, etc. all insured by this group and they do a great job. Highly recommend!!!"
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Julianne McNamara

January 6, 2025

5  out of  5
rating by Julianne McNamara
"The Steve Smith - State Farm Insurance Agency has served our insurance needs for years and are always first-rate professionals. It gave us comfort knowing they were behind us, particularly our agent, Terry Kostbar. When we finally had a claim, they proved that our belief in them was well-founded. Terry made what could have been a very difficult situation easy by staying on top of all matters with immediate responses to questions, great follow up and reminders, and handled everything directly and expeditiously. If you are looking for any Insurance needs, there is no better service you will find."
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Dumpster Diver

December 19, 2024

5  out of  5
rating by Dumpster Diver
"Working with Tess at Steve Smith’s State Farm office over the last 7 years has been an absolute blessing. She’s handled several issues and claims expertly and quickly. Highly recommended!"
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Adi Herman

December 16, 2024

5  out of  5
rating by Adi Herman
"I have worked with Terry Kostbar at Steve Smith's office for the past 23 years. She has provided me with exceptional service. She is always available and has an answer to any question I bring to her. From auto, home, umbrellas or any coverage I need, she's always delivered. I highly recommend working with her and this office!"
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Adam Shamooelian

December 16, 2024

5  out of  5
rating by Adam Shamooelian
"Terry has been fantastic with helping my family get the right coverage!"
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Sugesh Gopalakrishnan

December 13, 2024

5  out of  5
rating by Sugesh Gopalakrishnan
"Steve Smith Agency have been our agents for all Auto and Home insurance for several years now. Donna and Terry at the agency had been extremely helpful during setup and changes. They are very knowledgeable and my experience with this agent has been pleasant and hassle free!!"
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Regina Heller

December 12, 2024

5  out of  5
rating by Regina Heller
"Great customer service"
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Richard Hubbarth

December 2, 2024

5  out of  5
rating by Richard Hubbarth
"Very customer friendly, very helpful, very knowledgeable, I made a good choice"
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Sonia Gonzalez

November 14, 2024

5  out of  5
rating by Sonia Gonzalez
"All the staff at Steve Smith State Farm are alway vey helpful with my Life Insurance needs. I trust them with my family’s Life Insurance as well."
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Justine David

November 12, 2024

5  out of  5
rating by Justine David
"Excellent State Farm Service!"
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Lasika Seneviratne

November 3, 2024

5  out of  5
rating by Lasika Seneviratne
"Terry provided excellent service. It was quick and easy to deal with her and State Farm. Especially at a time when other carries are giving a hard time with insurance in California, it was a refreshing change to have the kind of service Terry and State Farm provided"
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Michelle Kleeman

October 30, 2024

5  out of  5
rating by Michelle Kleeman
"Excellent customer service. Found solutions and options that supported what I needed. Thank you Steve and Malati."
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milena figueroa

October 30, 2024

5  out of  5
rating by milena figueroa
"Amazing service, been having my life insurance with them for 14 years and they have the most amazing service, super friendly, if I need anything they work on it right away. Malati is awesome always helping me out and is really friendly."
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Rohit Jain

October 8, 2024

5  out of  5
rating by Rohit Jain
"very professional. Very responsive. Always on top of my policy and keeping my interest ahead of everything else. Very proactive. I can’t say enough praises for Terry Kostbar who has been my primary agent from Steve Smith. Always would go out of the way to help me even at odd hours or weekends. I had a few accidents recently and she helped me with the claims process all along. 10 stars in my book. Thank you Terry and Steve."
We responded:
" Thank you so much for your wonderful review, Rohit! We're thrilled to hear that Terry has gone above and beyond to provide you with such excellent service. We pride ourselves on being proactive, responsive, and truly prioritizing our clients' needs. We're especially glad Terry has been there to support you through your recent claims process, even during odd hours. Your kind words and "10 stars" are deeply appreciated! Thank you for trusting us with your insurance needs – we'll continue to be here whenever you need us. – Steve Smith State Farm Insurance "
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Scott Faulhaber

October 3, 2024

5  out of  5
rating by Scott Faulhaber
"Terry at State Farm always takes care of my home and auto needs with exceptional care and efficiency!"
We responded:
" Thank you for your kind words, Scott! We're so glad to hear that Terry has been taking great care of your home and auto needs with such efficiency. Providing exceptional service is always our goal, and we're happy to know you've had such a positive experience. We appreciate your trust in us and look forward to continuing to serve you! – Steve Smith State Farm Insurance "
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Adam Klein

September 19, 2024

5  out of  5
rating by Adam Klein
"This is the best insurance group in the world. Every step along the way, the team has been more than helpful in finding solutions for me and my family. Whether it’s an auto claim or expanding coverage to keep my family safe, I have full trust in this team. Tess has been my go-to contact and is so thoughtful and caring in the way she helps me navigate whatever problems come up. 10/10 would recommend to everyone I know."
We responded:
"Thank you, Adam, for taking the time to write our State Farm Insurance Office a 5-star Google review. My team and I take great pride in providing insurance solutions for our policy holders, I am so glad we were able to assist you and your family. I will pass along your kind words to Tess as I know she will appreciate them. Thanks again for recommending us to the Westlake Village community, we look forward to working with you! - Steve Smith State Farm Insurance"
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Valerie Freier

September 14, 2024

5  out of  5
rating by Valerie Freier
"I bought my first policy with State Farm in 2014 after the birth of my son. Since then, I have added additional policies and continue to be extremely happy with the service provided. Highly recommend!"
We responded:
"Thank you Valerie for your review ! We appreciate your business and was happy that my team was able to help you. I do appreciate your business and you for recommending our office!- Steve"
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Prestige Cleaners

September 12, 2024

5  out of  5
rating by Prestige Cleaners
"After being a client with different insurance companies for over 36 years, my experience with state farm specially with our Agent Terry Kostbar had been an amazing experience, she has been very reliable, detail oriented and up to the point with every request and aspect. We highly recommend her to other friends and family."
We responded:
"Thank you for taking the time to write our State Farm Insurance Office a 5 star Google review. So glad to hear that Terry has been providing you with amazing customer service and able to assist you with your insurance needs. I will pass your kind words and review along to Terry! - Steve "