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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Andy Payne

August 31, 2023

5  out of  5 rating by Andy Payne
"I've been with Steve Smith State Farm Insurance for over 38 years. Terry has been providing me with a 5 Star service for many years. Thank you Terry!!"

Julie Chew

April 26, 2023

5  out of  5 rating by Julie Chew
"I have been a State Farm insured for over 25 years. I have had nothing but excellent service from Steve Smith's office and Tess. On the other hand, I have had TERRIBLE service from State Farm Claims. I had a flood claim on my home and I had such a terrible experience dealing with State Farm Claims Center. Our adjuster took so long to review and approve funds for our repairs to our home. He would never respond to emails or phone calls in a timely manner. I was so traumatized by the lack of service. I requested to change adjusters but they were even worse. Again, they wouldn't respond to my requests for updates. After waiting almost a year and hearing nothing from the adjuster, it wasn't until I got my agent Steve Smith and Tess involved that the adjuster finally returned my phone calls and settled my claim. It really shouldn't be this difficult. I am so upset by the handling of our claim, I can definitely tell you that while Steve Smith and Tess are great state farm neighbors, the claims department is anything but. UPDATE: Just wanted to update my review, again, I have NO issues with Steve Smith's office. They do a great job. Tess ALWAYS takes care of anything and everything in such a prompt and quick manner. State Farm Claims Department (which is not handled by this office) really needs to improve their service with their customers. Insurance is one of those things that you hope you NEVER have to use but when you do, you hope your insurance company will be there to support you in a time of loss. State Farm failed miserably during my loss."

Raquel Diani

April 13, 2023

5  out of  5 rating by Raquel Diani
"Our whole family and several friends are with State Farm Steve Smith’s agency for quite some years now. They are very helpful in whatever issues we have . Especially Tess Gaviola who goes beyond her set duties to help us ."

Keely Bohn

October 7, 2022

5  out of  5 rating by Keely Bohn
"Hi have had the pleasure of working with Alex Dieguez at Mike Smith’s State Farm! So personable and professional, always a great experience. Highly recommend!"

Phillip Medrano

April 8, 2022

5  out of  5 rating by Phillip Medrano
"I recently worked with Malati Baker to get a commercial policy for our new business. Malati was great. Very knowledgeable and got us a great rate. I would highly recommend calling Malati with all your insurance needs. She is a true gem!"

Mike Plisky

September 17, 2021

5  out of  5 rating by Mike Plisky
"I have been working with Steve for many, many years. They have always listened to my needs and made sure I was covered."

shel schneider

April 26, 2021

5  out of  5 rating by shel schneider
"From East to West Steve Smith and his staff are the best."

duane smeckert

March 20, 2019

5  out of  5 rating by duane smeckert
"They take care of you like family."

Beth G

March 9, 2017

5  out of  5 rating by Beth G
"I highly recommend Steve Smith for your insurance needs! He is very knowledgeable and will help you protect your family, home, car and assets. Very important in today's world! I cannot say enough about his friendly, professional staff. This is a 5 star agency!"

Carrie Rice, Realtor

April 8, 2013

5  out of  5 rating by Carrie Rice, Realtor
"As a Real Estate agent in the Ventura county area, I always recommend Steve Smith to my clients. Steve and his team are always very professional and provide great customer service. I highly recommend calling Steve for all your insurance needs."

robert hansford

April 8, 2013

5  out of  5 rating by robert hansford
"Steve Smith & his team at State Farm are totally service oriented and actually care about me and my insurance needs. They are continually looking for ways to help me save money and make sure all of my insurance needs are met. It seems like they make an effort to make customer service a priority. I would highly recomend Steve Smith and his team for all of your insurance needs."