State Farm® Insurance Agent Steve Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rohit Jain
October 8, 2024
5
out of
5
rating by Rohit Jain
"very professional. Very responsive. Always on top of my policy and keeping my interest ahead of everything else. Very proactive. I can’t say enough praises for Terry Kostbar who has been my primary agent from Steve Smith. Always would go out of the way to help me even at odd hours or weekends. I had a few accidents recently and she helped me with the claims process all along. 10 stars in my book. Thank you Terry and Steve."
We responded:
" Thank you so much for your wonderful review, Rohit! We're thrilled to hear that Terry has gone above and beyond to provide you with such excellent service. We pride ourselves on being proactive, responsive, and truly prioritizing our clients' needs. We're especially glad Terry has been there to support you through your recent claims process, even during odd hours. Your kind words and "10 stars" are deeply appreciated! Thank you for trusting us with your insurance needs – we'll continue to be here whenever you need us. – Steve Smith State Farm Insurance "
Scott Faulhaber
October 3, 2024
5
out of
5
rating by Scott Faulhaber
"Terry at State Farm always takes care of my home and auto needs with exceptional care and efficiency!"
We responded:
" Thank you for your kind words, Scott! We're so glad to hear that Terry has been taking great care of your home and auto needs with such efficiency. Providing exceptional service is always our goal, and we're happy to know you've had such a positive experience. We appreciate your trust in us and look forward to continuing to serve you! – Steve Smith State Farm Insurance "
Adam Klein
September 19, 2024
5
out of
5
rating by Adam Klein
"This is the best insurance group in the world. Every step along the way, the team has been more than helpful in finding solutions for me and my family. Whether it’s an auto claim or expanding coverage to keep my family safe, I have full trust in this team. Tess has been my go-to contact and is so thoughtful and caring in the way she helps me navigate whatever problems come up. 10/10 would recommend to everyone I know."
We responded:
"Thank you, Adam, for taking the time to write our State Farm Insurance Office a 5-star Google review. My team and I take great pride in providing insurance solutions for our policy holders, I am so glad we were able to assist you and your family. I will pass along your kind words to Tess as I know she will appreciate them. Thanks again for recommending us to the Westlake Village community, we look forward to working with you! - Steve Smith State Farm Insurance"
Valerie Freier
September 14, 2024
5
out of
5
rating by Valerie Freier
"I bought my first policy with State Farm in 2014 after the birth of my son. Since then, I have added additional policies and continue to be extremely happy with the service provided. Highly recommend!"
We responded:
"Thank you Valerie for your review ! We appreciate your business and was happy that my team was able to help you. I do appreciate your business and you for recommending our office!- Steve"
Prestige Cleaners
September 12, 2024
5
out of
5
rating by Prestige Cleaners
"After being a client with different insurance companies for over 36 years, my experience with state farm specially with our Agent Terry Kostbar had been an amazing experience, she has been very reliable, detail oriented and up to the point with every request and aspect. We highly recommend her to other friends and family."
We responded:
"Thank you for taking the time to write our State Farm Insurance Office a 5 star Google review. So glad to hear that Terry has been providing you with amazing customer service and able to assist you with your insurance needs. I will pass your kind words and review along to Terry! - Steve "
Timothy Geckle
September 12, 2024
5
out of
5
rating by Timothy Geckle
"Excellent Service. Great Staff. Truly care about what is best for their customers and clients. Highly recommended!"
We responded:
"Timothy, thank you for taking the time to submit a 5-star review! We’re so happy you’ve received above-and-beyond customer service from our State Farm team. Please do not hesitate to reach out to us for assistance with all your insurance needs at any time! – Steve"
Eric George
September 6, 2024
5
out of
5
rating by Eric George
"We have been using Steve Smith’s State Farm Agency since 2016 for our family’s car insurance ( for 3 cars) and it has been a very good experience overall. My personal adjuster, Terry Kostbar, has been phenomenal and she has constantly looked out for my family and has always gotten us the best rates and coverage for our insurance policies. Terry is always assessable too and if she misses your call, she calls or emails us back in a very timely manner. Bottom line, if you’re looking for a really good agency with great agents, Steve Smith’s agency is the one to call. Sincerely, Eric K. George"
We responded:
"Thank you Eric for taking the time to write a 5 start review of my office! I am happy that Terry has given you excellent service! Terry will be happy to know that you appreciate her customer service! Thank you again for your review and we do appreciate your business and you insuring with State Farm!- Steve "
Magdalena Martin
August 27, 2024
5
out of
5
rating by Magdalena Martin
"I have been with State Farm for maybe 20 years . I was well taken care of by Ms Tess Gaviola. She gave me all the reasons to stay with State Farm until now that I retired from work. Her excellent customer service made me stay. Thank you Tess and to the rest of your team. I will highly recommend State Farm under Steve Smith to take care of their insurance needs. More power!"
Jackie Williams
August 27, 2024
5
out of
5
rating by Jackie Williams
"I’ve been very happy with Steve Smith Agency/State Farm Insurance. My agent Terry K. is a lovely person - efficient, helpful, and easy to deal with. After (foolishly) being with Farmers for way too many years, it’s truly a welcome change. Highly recommend."
We responded:
"Thank you very much Jackie for taking the time to leave our State Farm Insurance office a 5 star Google review. I'm very proud of Terry and the entire staff here. I am so glad to hear that we were able to assist you with your insurance needs, sounds like you even had some fun along the way. Thanks for recommending us and we look forward to working with you. - Steve Smith State Farm Insurance "
Allen Haynie
August 26, 2024
5
out of
5
rating by Allen Haynie
"Teri at Steve Smith's office has been a great help in processing clai.ms, making sure bills are paid and suggesting changes in coverage when I've added or subtracted vehicles from my multi-line policies. I've been them for about 30 years. Very happy with the relationship!"
We responded:
"Thank you Allen so much for taking the time to leave our office a review on Google! We truly appreciate your feedbacks and support for our business. We are delighted to hear that you had a positive service experience with Terry! I will make sure we pass this along to Terry. -Steve"
Stephanie Hannon
August 6, 2024
5
out of
5
rating by Stephanie Hannon
"I want to start off by saying that I’ve been with this State Farm Agent for 15 years. Malati has shown professionalism and helped me through the years. If you call/ email/ send a message on their website and leave a message they get back to you on the same day or next day. Even though I don’t live in California anymore I still use the same agent out of state. I highly recommend this agent. They answer all questions and help you get the best coverage for your need."
We responded:
"Thank you Stephanie for your 5 start review! Your review highlights the aspects that make our business special, and we're delighted to hear that you had a positive experience with our services. Your kind words about Malati's professionalism and attention to detail are especially encouraging. We appreciate your feedback and support for our business.- Steve"
Kim Feay
August 5, 2024
5
out of
5
rating by Kim Feay
"We have been using Steve Smith’s office for over 28 years. They are reliable and friendly, and they really care about making sure we are taken care of."
We responded:
"Thank you Kim for your review of our office on Google. We do appreciate your business and you taking the time to review our office for your positive experience. We are thrilled to hear that our team provided you with excellent service.- Steve"
Panda Fahndrick
August 5, 2024
5
out of
5
rating by Panda Fahndrick
"Always friendly. And always super helpful. Have been with them for over 25 years. Wouldn’t think of going with anyone else."
We responded:
"Thank you so much Panda for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you had a great time at our business and that our team provided excellent service. Your review means a lot to us, and we appreciate your business for all these years! - Steve"
Shi Young Kim
July 31, 2024
5
out of
5
rating by Shi Young Kim
"Malati and State Farm are amazing! They are very responsive and informative! They are eager to help me find the best policies and prices for what my family needs!"
We responded:
"Thank you for your positive review and for choosing our insurance services. We're delighted to hear that you had a great experience with Malati. Your kind words mean a lot to our team, and we're committed to providing excellent service to all our insured clients. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future. - Steve"
Pamm Fair
July 31, 2024
5
out of
5
rating by Pamm Fair
"Excellent service from Steve and his great staff!"
We responded:
"Thank you for your 5 star review and for choosing our insurance services. We're happy that you had a great experience with our office. Your review mean a lot to our team, and we're committed to providing excellent service to all our insured clients. Your kind words about our team's professionalism and attention to detail are especially encouraging. Thank you for your business as do do appreciate you and all yours years with State Farm! - Steve"
teri glassman
July 25, 2024
5
out of
5
rating by teri glassman
"I have been a client of Steve Smith, State Farm insurance for over 25 years. Steve, his staff, Terry in particular, are responsive, friendly, and very professional. I highly recommend them."
We responded:
"Thank you Leslie for your 5 star review of our office! I am happy that you have received above and beyond customer service from Terry! Please do not hesitate to reach out to us for assistance with all your insurance needs! -Steve"
Lisa Edwards
July 22, 2024
5
out of
5
rating by Lisa Edwards
"This team is very responsive and knowledgeable and works diligently to provide the coverage needed for our bundled package. I am extremely pleased with the service provided to us by our agent Terry."
We responded:
"Raquel, thank you for taking the time to submit a 5-star review! We’re so happy you’ve received above-and-beyond customer service from Terry and our State Farm team. Please do not hesitate to reach out to us for assistance with all your insurance needs at any time! – Steve"
Keith Gallagher
July 10, 2024
5
out of
5
rating by Keith Gallagher
"My name is Keith and I am a long time customer of Steve and Terry. For over thirty years these folks have treated me like family. Their guidance in insurance matters is always in my best interest. Their customer service is excellent and a prime example of this is Terry. Terry is very knowledgeable and super helpful. You really should check them out. Thanks."
We responded:
"Thank you so much Keith for taking the time to leave our State Farm Insurance Office a 5 Star Google Review. Terry and I are thrilled to have insured you for the last 30 years. I will be sure to tell the team about the positive customer experience you have had with our office. Thanks for your kind words and we hope you have a great rest of your week! - Steve Smith State Farm Insurance "
Sloane
July 2, 2024
5
out of
5
rating by Sloane
"Steve has been my family’s agent for over 40 years, he is exceptional. For decades we would go in person to his office to make our payments with his friendly staff and Steve would be at his desk in a suit and tie. He has always been available to communicate with us. His team is comprised of very professional, knowledgeable and personable individuals, which is so important, especially when you require a lot of patience. I am grateful to Terry for going above and beyond and answering our many questions in detail. Thank you Steve and Staff for always being there for us."
We responded:
"Thank you, Sloane, for your 5-star review of my office! We do appreciate your business over all these years and for you to take the time to review our office. I will pass your review along to Terry as she will appreciate your review and kind words! - Steve"
Lisa Neumann
July 1, 2024
5
out of
5
rating by Lisa Neumann
"Everyone at the agency is knowledgeable and friendly. They helped me find the best and least expensive policies to cover all my insurance needs. I highly recommend!"
David M. Kohan
June 24, 2024
5
out of
5
rating by David M. Kohan
"I have been with State Farm Steve smith Agency over 15 years and they have the most knowledgeable and experienced staff, they really care for you and your assets. I recommend Steve and Smith agency to everyone.."
We responded:
"Thank you, David, for your 5 star review of our office! Thank you for choosing State Farm for your auto insurance needs., we do appreciate your business! Steve "
frankie santamaria
June 23, 2024
5
out of
5
rating by frankie santamaria
"Tess is the most efficient insurance agent I have ever dealt with. I will always use State Farm for our insurance needs."
We responded:
"Thank you, Frankie, for taking the time to give our office and Tess a great review! We do appreciate your review and your business! Steve "
Manny Poppins
June 21, 2024
5
out of
5
rating by Manny Poppins
"I had a wonderful experience with Tess. She always takes care of me! I’ve been going to Steve Smith forever and will continue to do so! I am a happy customer :)"
We responded:
"Thank you Manny for sharing your experience with our office and Tess a 5 star review! We do appreciate and thank your business ! "
Eric
June 20, 2024
5
out of
5
rating by Eric
"Our family have been with Statefarm Insurance agent Steve Smith for as long as I can remember. Any Statefarm agent can offer you the same rates but what sets this office apart are the staff and support they provide specially Tess G. She is very helpful in answering any of your question and always ready to help. There was a time that I did not receive my renewal notice and my car insurance lapsed and if not for Tess following it up with me, I would have been driving without car insurance. If you are looking for a Statefarm agent with reliable staff give them a call."
We responded:
"Thank you Eric for your 5 star review of our office! I do appreciate your wonderful review of our office and the great service my team member Tess has given you over the years. I will let Tess know of your review on her great service. Thank you, Steve. "
Christa Schrott
June 20, 2024
5
out of
5
rating by Christa Schrott
"Steve Smith State Farm Insurance is the best agency in town. I deal with Tess and she is sharp, efficient and friendly. I got the best price on my auto insurance policy. Call them - you’ll be glad you did!"
We responded:
"Thank you Christa for your review, this means a lot to our office and Tess. Our office takes pride in making sure our customers are given the best service they deserve. I will let Tess know of your 5 start review! Thank you, Steve Smith. "